Payment Options

Electronic Online Bill Payment
You can now pay online. If you need additional assistance, please call 847-377-7500 or email us.

Our secure online payment option offers 24-hour convenience, seven days a week. Use your e-account for easy bill payment, or take advantage of additional online services to help conserve water, save money and report problems.
  • Receive bills electronically
  • View or print a billing history
  • Review your consumption history
  • Compare usage with neighbors
  • Request a service call
  • Submit a meter reading
Automatic Direct Debit Payment
Direct Debit is a free and easy way to pay your bill automatically from your bank account. Print a copy of the Direct Debit Application Form (PDF), or call our office at 847-377-7500 to request that the form be mailed to you.
Mail or bring the completed form to:
Lake County Public Works
650 Winchester Road
Libertyville, IL 60048

You can fax the completed form to the Billing Department at 847-377-7173. Automatic payments do not begin until the billing cycle after your application is received. If you have a current bill, please pay it using one of the options listed below. When Direct Debit begins, your regular paper invoice will show the dollar amount that will be deducted from your bank account on the due date.

To cancel Direct Debit you must contact our office at least four business days prior to the current due date. Call your account representative at the phone number shown on your bill or call our general office at 847-377-7500.

Mailed Payments
Check or money order payments can be mailed directly to our office at the address below. Be sure to include your customer account number and payment stub with all payments.
Please do not send cash in the mail.
Lake County Public Works
650 Winchester Road
Libertyville IL 60048

Drop-Off Payments
Cash, check, money order and credit card payments can be made at our office during normal business hours. We also have two 24-hour drop boxes which are emptied each morning at 8 a.m..
Do not deposit cash in the drop boxes.
  • Drop Box No. 1 - At the front door of our office at 650 Winchester Road in Libertyville.
  • Drop Box No. 2 - Behind Winchester House. Look for the “Lake County Government Center” sign on Winchester Road, two blocks west of Milwaukee Avenue (Route 21). Turn north and drive straight ahead until you see the collection boxes on your left. Our drop box is marked “Department of Public Works Water and Sewer Payment.”
Telephone Credit Card Payments
To pay your bill by VISA or MasterCard, call our office at 847-377-7500. For security reasons we do not retain card numbers, so you must call the office each time you wish to pay by credit card.

Disputing Your Bill
If for any reason you believe your bill is not accurate, contact our Billing Department immediately. The name and phone number of your account representative is found on your bill, or you may call the general office at 847-377-7500.